The 2016 autumn meeting in the Norwegian IBM User group (ISBG) was held on November 30th at BI (Norwegian school of finance) in Oslo. Even if I wasn’t second in command for the user group I still would say this: It was a very strong and varied agenda! Here’s a summary:
Salesforce App Cloud and IBM Domino – same, same, but different
First one out was René Winkelmeyer from Salesforce.com. He’s a former star in the Domino environment, but left for Salesforce last spring. He works there as a Senior Development Evangelist. There were those who questioned why ISBG would invite Winkelmeyer to give this lecture. The reasons are that IBM has bought one of the largest Salesforce consultant companies in the world. In addition, Salesforce is very compatible with the IBM Collaboration Solutions.
Several people who used to work with Notes/Domino are today working with Salesforce, and there are also those who work with both platforms. Winkelmeyer explained the differences and similarities between the platforms.
- Salesforce is cloud only
- Salesforce does not have email but you can integrate email functionality into your applications
- Salesforce is based on relational databases
- You are automatically prevented from publishing bad code
- The structure is similar: Organisation, database and forms
- Security model similar. You can control access and permission all the way down to fields
- Salesforce has its own versions of forms, views and Xpages
- Both have variations of agents
- Both have validation and rules
Winkelmeyer then did a demo where he showed how a Salesforce applications worked seamlessly inside a community in IBM Connections, including sharing of files. He then showed how he could copy an email from IBM Verse and into an application in Salesforce. This is made possible via the APIs in Connections and Verse.
Winkelmeyer’s main point was that the philosophy where you bind yourself to one system or platform doesn’t cut the mustard anymore. Today everything is about integration, not to mention web and mobile based solutions.
Finding Your Way out of the Domino Maze
Julian Woodward is a legend in the Notes/Domino community. In the past few years he has worked for LDC Via, a London based company specialising in helping companies lift their data out of Domino. In his presentation, he walked through the challenges that comes with such a migration, whether you want to leave Domino completely or stay on Domino and only move out of the Notes client.
The challenges are both technically and for the business. For the latter you have to consider budgets, strategies, politics and infrastructure. Very often the organisations are very surprised about how tightly integrated the Notes applications are in the daily business, and how vast they really are.
On the technical side the challenge is that IT wants more standardised applications and systems and less specialised systems that are developed in house. This demands a lot of restructuring and in a Domino environment this can be especially challenging. You have Notes agents, server integrations (both between Notes applications but also with other systems and platforms), APIs and server add-ons. Scheduled agents are especially tricky as no other systems have that.
Woodward then presented a series of scenarios for moving from Notes or Domino. All based on his experiences in his work in LDC Via. These scenarios included everything from starting all over on a new platform to archiving data from Notes and use lookups to find information. His main advice was:
- Find out the scale of the project and then do one thing at a time
- Map out what the most important applications are
- Both interview and observe the users while they are working in today’s systems, this will help immensely in determining the scope of the project
- List the reasons for moving
- How long will a new application last? Is it really worth it?
Judicial demands for cloud services
Grete Funderum Stillum is a lawyer and partner with Brækhus Drege Lawyers DA. She gave a session that many were surprised was on the agenda. This was a about corporate law and not technology. The feedback afterwards, however, was great. People found it very interesting and felt that we should repeat it during the spring meeting. She received a lot of questions during the presentation, so it was clear that she struck a nerve with people looking to move into the cloud.
Funderum’s point was that organisations often forget the judicial demands coming into play when moving into the cloud. Her message was that this should be one of the main concerns already from the start of such a migration project. One of her examples was that standard agreements with cloud providers very often were non negotiable.
She also pointed out that you are responsible, and not the cloud provider. However, it was very beneficial for a cloud provider if they had expertise about this so that they could guide the customer.
Personal data is something that the law is very strict about (but strangely not when it comes to cookies!) and it’s also a difference between sensitive personal data and regular personal data. The Norwegian watch dog Datatilsynet has specialized forms and guides on how to take care of this.
In May 2018 a new EU regulative will come into play. This will make it necessary to document your internal control on data security in your organization.
Time for the Digital Workplace
After a lovely tapas lunch it was time for a presentation from Swede Erik Näslund. He works in EGBS which specialises in transforming IBM Connections into a social intranet with focus on user needs. Their philosophy is that if you need to train your users to use a system, you’ve failed.
As an example, he used his cell phone and Ipad. Most people are able to start using them without any form of training. Why aren’t your tools at your workplace like this? In the future robots and automated processes will perform more and more of the routine labour we perform today. We should therefore concentrate more and working with knowledge and creative jobs. Instead we are using a lot of time on chores like registering hours. Näslund says this is completely unnecessary. – My cell phone already know I’m in Oslo, when my plane took off and when I’m back at the office. I still have to register this manually in our internal systems at work. This should happen automatically.
He pointed out that even if the death of email was greatly exaggerated, people still don’t read their emails. They only read the first four lines. The solution is very often to install IBM Connections and share information there. The result is that 10-20% of the employees adopts to using Connections. This is not productive.
So then you start training your users and start choosing super users and so on. You then end up with a 40% adoption rate. The reason is that people are not interested in learning about files, communities, profiles etc. The way we think when we want to introduce a collaboration tool is completely wrong. The processes and people should not have to adapt, it’s the product that should adapt to the users way of doing things.
Digitalisation of the workplace is not an IT investment, it’s a continuous project. Adapt the technology, not the users!
IBM Softlayer in Norway
The first thing Kjell Langeland from IBM Norway pointed out when he started his session was that even if Softlayer was the foundation of IBM’s new data centres, the service is now called IBM Bluemix. This autumn they opened a new data centre at Fet in Norway. Such data centres are called Bluemix Data Centre and what used to be called Softlayer is now known as Bluemix Platform.
The customer can rent a physical server. With the help of wizards she can set up and configure the server (operating system, surveillance software and so on). You can also rent on an hourly basis pr month.
IBM and VMWare is now conduction a strategic cooperation where IBM can rent out VMWare licenses in Bluemix.
So far the Norwegina data center has gained 100 customers, and a lot of well known platforms and companies are using the service.
There was a big interest in this session, and Langeland received a lot of questions.
Updates from IBM Norway
Vidar Svendsen and Emmar Hoel from IBM Norway then showed us what the latest news from IBM are. Main points:
- Watson Work
- Box as a file service inside IBM Connections
- The cooperation between IBM and Cisco which makes it possible to use WebEx as web meetings inside IBM Connections. You can also use Jabber and present Files and files from Box inside WebEx meetings
- Information about IBM Connect 2017 (previously known as Lotusphere) which next year will take place in San-Francisco
Competition and pizza
We finished up with a Kahoot quiz which this time was a pop quiz. I won but as second in command at the ISBG board I only won fame and glory. Julian Woodward got away with the prize.
After a raffle and some more prizes Hogne thanked everybody for coming. He then asked for help in promoting ISBGs activities and said that the board of ISBG appreciates any feedback from their members about the future of ISBG. It’s obvious that the bar is set higher these days for traveling to conferences. All ideas are welcome.
The day was rouned up with IBM Norway treating us to pizza and drinks, so we all went full home. Full of both knowledge and food.
The next ISBG meeting is the spring seminar in June of 2017, but you shouldn’t be too surprised if there are other activites before that. Stay tuned!
A huge thanks to BI for lending us a conference room and for a splendid lunch, and heart filled thanks to IBM Norway who always are supportive of our conferences.