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Magic, pink and Star Wars – The ISBG Spring Seminar 2017

July 7th, 2017 | Posted by elfworld in IBM | ISBG - (0 Comments)

Barry RosenThe Norwegian IBM Collaboration Solutions User Group’s (ISBG) spring meeting was held at PwC in Oslo on June 7th and 8th. Around 60 ISBG members, presenters, IBM-partners and people from IBM were there during the course of those two days.

Wednesday started with Roger Johannessen wishing everyone welcome for the very last time as leader of ISBG. From there we moved straight on to Mac Guidera’s keynote. His focus was on how employees today are flooded with too much information. It all just turns into noise. He therefore talked about how IBM’s collaboration solutions can, with the help of cognitive technology, can filter, delegate and prioritise for you.

The systems will lift up what’s important to you, so that you can focus in a much better way. IBM’s solutions will also learn how you work and will help to organize your working day for you.

He talked about IBM Verse, IBM’s web and mobile based mail solution that runs on Domino. You can read his entire presentation here.

What should you choose?

Morten MyrstadMorten Myrstad from The New Company has just become an IBM partner. The first thing he talked about were weather the rumors about the death of the corporate intranet were exaggerated or not.

His point was that the focus should be on people and a change in the company’s culture. You should choose your tools based on this. The keywords are: Management, solutions and learning.

He did a presentation of various solutions for collaboration, like Sharepoint, IBM Connections, @Workplace, Slack, Google Apps, Office, Episerver and some others. It was all a very good walkthrough the various solutions strengths and weaknesses. You can see Morten’s presentation here.

Detective Watson

Oliver BusseBecause of a misunderstanding on part of the soon to be leader of ISBG, Hogne Bø Pettersen, the two next presentations had to switch places. The next presenter was therefore IBM Champion Oliver Busse from We4IT. The techies among the audience loved this presentation and welcomed everything he told about how you can use IBM’s Watson technology in your IBM Notes and web applications with open arms. You can see his presentation here. Demo not included.

The world’s fastest growing IT industry is right now sophisticated attacks on and hacking of companies’ IT systems and infrastructure. Most of the time you get hacked without realizing it until a year or so later. Espen Skjøld from IBM Norway talked about the challenges surrounding  this.

He also spoke of IBM’s service QRadar Advisor, which also uses IBM’s Watson technology to evaluate and validate security measures in a company. This was a very interesting presentation many people liked. You can read it here.

Human Information Processing

Arne NielsenAfter lunch, it was time for Arne Sigurd Rognan Nielsen. He is a former IBM employee. These days he runs his own consultant business called Brainworker. He has worked with a lot of big customers and have helped them to start using collaboration solutions in an effective way. In his session he talked about how he has done this, and via examples from various customers he demonstrated that what’s important is the knowledge and attitude, not the technology. You can read his lecture here.

Next one out was Felix Binsack, IBM Champion and owner of the TimeToAct Group, which were gold sponsors. His company has had great success with their product XCC, which they’ve now sold to IBM. It has now changed its name to IBM Connections Engagement Center (ICEC). This product makes it much easier to transition IBM Connections into a well functioning intranet which can also act as a digital workplace for both web, mobile and pads. Unfortunately we never received his presentation.

Future of web and video conferencing

Thomas Sigdestad from Enonic held a fantastic lecture about progressive web apps. The trend is that the number of mobile apps are decreasing, and instead people develop web apps. This means web web solutions that consists of one dynamic web page, which acts like an app, and which also works offline.

In his presentation he showed several examples, and it’s also a great presentation for Star Wars fans. You can download it here.

Bo Holtemann from IBM Denmark was next. He talked about the partnership between IBM and Cisco. This means you can now integrate WebEx with IBM solutions like IBM Connections. A lot of people have wondered whether this means that IBM’s own video conference solution, Sametime, has been abandoned. But this was refuted by IBM.

The partnership means IBM will be selling Cisco’s WebEx solution for video conferencing. IBM will then take their cognitive technology into this platform. This will make it possible to get your own personal assistant and other helpful functionality. You can see all the details here.

Balloon towerAnd then it was time for speed sponsoring where everybody had to visit one of the sponsor stands. The sponsors then had two minutes to present themselves and their products, before you moved on to the next one.

This was followed by the team competition, which included an audio play, questions, bribing the judges and the building of balloon towers. After this it was a short break before the magical dinner with prizes, speeches, thank you gifts for the board members who are now stepping down and not least Rune Carlsen’s incredible magic show.

An old friend

The next day everybody was up and looked fresh and awake(?) to receive some information from the ISBG board before Barry Rosen from IBM gave his keynote about IBM’s plan for the IBM Notes/Domino platform. He talked about the fact that after you have upgraded to version 9.0.1, there will be no other versions. After this, what you will get are feature packs. These will include upgrades, bug fixes and new functionality.

He also presented a string of new functionality that has already arrived for the platform, and what is expected in the near future. He also presented the fact that you now can choose to use IBM Notes, IBM Verse or Microsoft Outlook with Domino. Both on premise and in the cloud.

Uffe Sørensen then took over and he talked about the “bring your own client”-strategy. It all turned into a very passionate discussion about Notes/Domion. It’s obvious that a lot of people still have great love for the platform. Read the presentation here.

Miki BanatwalaIt was then time for another IBM man. This time it was Miki Banatwala. He told us about IBM Connections Pink and what that platform really is. The idea is that after upgrading to IBM Connections 6, there will be no more new versions of IBM Connections. The idea is to do agile developing and push one update at a time. This is just like Facebook does it. This means you can add functionality and upgrade Connections without the need of creating a big project out of it. Read all about it here.

Germans

Andreas Rosen was next up. He talked a little bit about the German user group and what they had done to increase participation from their members. After his he talked about Salesforce, which is a platform a lot of Notes developers have moved to. This is not strange, because a lot of the principles of the two platforms are very similar.

Rosen told how you can integrate Salesforce with Connections, Domino and the OnTime calendar. Read his presentation here.

Peer PrieserThe next German up was Peer Prieser. He talked aobut how We4IT can help you analyse, develop and modernize your Domino applications. He also talked about how you can use Watson here. Download his session here.

Paul-Christian Garpe from Peda, which were this year’s Platinum sponsors, was next. He talked about the new directive for the protection of personal data that the EU will introduce in 2018. Even though Norway isn’t in the EU, we will be affected by this too. He talked about how IBM’s technology can help you in the preparation for this. Download the presentation here.

REST easy

It was now time for a delicious lunch again, before Anton Löwmar from Edgeguide in Sweden told how their technology could be used to develop and modernize your Domino applications. He also talked about how, with the help of their product, you could integrate data from Domino with Sharepoint and other platforms. Read the presentation here.

Ipad winnerKjetil Herpaasen from Item was the last man out. He did a session that especially the developers in the audience were ecstatic about. He gave us an introduction in Swagger, OSGI-plugins and REST-services. Everything done on the Domino platform. Read his presentation here.

It was then time for the annual ISBG meeting where a new board was elected. I now became the leader, after serving as second in command for the past year. It was then time for a Kahoot quiz. Since it was about Star Wars, I won, but I couldn’t get a price since I’m a board member. There was also prize drawings, and when that wrapped, this year’s spring meeting was over.

The evaluation and feedback afterwards have been great. And the message is clear: We should continue with the spring seminar in the future. In what fashion, remains to be seen. The new board will start working this autumn on what we should do to move forward and meet the drop in attendees. But I can assure you we are motivated!

Bob Voith did his own summary of the spring seminar in his blog here

Oliver Busse also did one

And you can see the entire photo album from the spring meeting here:

ISBG Spring Seminar 2017

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IBM Connect 2017 #3: I’ve Seen The Future of Domino and it is Sapho

February 24th, 2017 | Posted by elfworld in Connect | Connections | Domino | IBM | Notes - (32 Comments)

I promised a summary of the second part of the Opening General Session. And I will include it here, but this posting is mostly about the future of IBM Notes and Domino. It’s based around four separate sessions and lectures about the strategy around and development on the Notes and Domino platform.

First things first:

  • Yes, IBM will continue support and come up with upgrades and new functionality for the IBM Notes client.
  • Yes, IBM will continue supporting Domino but forget what you know about app development on the platform if all you know is the Designer
  • Yes, the Domino Designer is set to become a thing of the past
  • Yes, Cognitive, Connections and Watson will play a huge part in this
  • Yes, in my opinion Xpages is dead (but see the discussion in the comments field who says I’m outright wrong about this)
  • The APIs for Domino will be improved, expanded and upgraded

SaphoFor the first time in years IBM Notes and Domiono was, once again, the center of attention during an opening session. A lot of time was spent on it during Ed Brill’s presentation in part 2. He announced three partnerships with the companies Darwino, Aveedo and Sapho. All of them makes it possible to extend and refresh Domino applications. All of these give you the opportunity to stay on Domino, as well as combine your Domino app seamlessly with applications on other platforms without the need for development. I was especially impressed with Sapho.

In the session about the future roadmap for Notes and Domino, IBM also said that Notes and Domino would be updated via Feature Packs from now on (which basically means no Notes 10, folks). These will come out 3-4 times a year, and extend the features of both the Notes client, as well as the Domino server. It will be optional whether you want to install these and whether you want to enable the new functionality that is added in the feature packs. Security upgrades and bug fixes are also a part of the FPs.

Other news:

  • No more Notes client for Linux beyond 9.0.1 FP 7
  • 32 bit droppet for AIX and Linux servers
  • Template upgrades will be available as a separate download, so that you can use them without having to install the latest FPs

SwaggerAs for what is coming for both the Notes client and the Domino server, I will refer you to my blog posting about the very same subject from last year’s Connect. Yup, nothing has happened since then. But this year they actually showed us demos of most of the stuff you can read about it that blog posting. Last year they only talked about it. FP8, which will give you the ability to show email addresses as internet addresses, support Java 8 in the Eclipse framework and include email template upgrades will be released in March.

As you know, I love the IBM Connections plugins for IBM Notes. My 250 page long manual for the plugins will now have to be updated since CCM will get it’s own plugin! Yay! There’s even a plugin for Box, which I haven’t tested yet.

I spoke to one of the leading men in Xpages development, and he told me “Xpages is dead.” Personally I’ve never ever believed in Xpages, and I never bothered to learn it. “From now on I’m a web developer and a Javascript developer,” he said. And that is certainly what Stephen Wissel showed in his presentation, Beyond Domino Designer.

In the session he pointed out that you should leave the Domino designer and start learning Javascript frameworks like Angular, use Swagger as an API framework, become friends with node.js, make peace with command line tools, learn http and use clients like Postman to test http calls to REST APIs, separate front end and backend and test, test, test. This is pretty much how my previous employer modernised their IBM Notes solutions to lift them to the web and onto mobile.

Sapho 2The most exciting thing I saw when it comes to development of Domino based solutions was a product called Sapho. The product delivers a Facebook-like feed of data from your applications, both on Domino and a host of other platforms. I was amazed that every time someone asked the question “what if I need to do…,” Peter Yared, founder and CTO of Sapho, did it live, in the presentation, there and then! The product was incredibly easy to use, and you could fetch data from all kinds of data sources, including Domino. And you could of course write data back to the source as well.

So what does this mean? It means that you don’t need to migrate. You can keep your data on Domino, but at the same time add functionality to a Notes application which will run on web or on a mobile device. Or you could replace an entire Notes application, but still keep the nsf file on Domino. This is the future of Domino development folks! Spending loads of man hours on using the Domino REST API with Swagger, Angular and so on is incredibly complex, time consuming and complex. There are of course instances where you wouldn’t have much choice, but I think in most cases, a product like Sapho will solve your business needs.

I’ll wrap this up now. But you can still keep the Notes client and Domino, get new functionality, keep your applications and at the same time modernise them. In addition, you can give your users a choice when it comes to mail. They can use Notes, they can use iNotes (webmail), they can use Verse or they can use Microsoft Outlook. The mail is still in the same .nsf file on your Domino server.

IBM is opening up more and more to the outside world, and that is the main strategy these days, also in the future for Notes and Domino.

Stay tuned for more blog postings about stuff I’ve learned here at Connect 2017!

 

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IBM Connect 2017 #1: Moving your Notes Applications to the Cloud

February 22nd, 2017 | Posted by elfworld in Connect | IBM | Notes - (5 Comments)

Still in the US, but in a new city, on a new date and with a lot of new things you normally don’t associate with Lotusphere, now known as IBM Connect. The city is San Francisco and the location is Moscone West, a gigantic conference center in downtown San Francisco.

As Roxette said: – Don’t bore us, get to the chorus. So, I’ll get right to it. The first session I attended was the brilliantly named session “Your Mail is in the Cloud, What About Your Apps?”

This is a question that a lot of people are concerned with, because IBM has been heavily promoting companies to move their email to the cloud, and then start using IBM Verse. But most of us have a lot of applications running in Notes, which means we still got to run and administrate local Domino servers. Can these be moved to the cloud? Yes, turns out that they can. And IBM showed us how.

Some important points:

  • Files must be moved to the cloud and keep their original file path
  • Servers in the cloud have their own naming convention
  • SAML is used for authentication
  • If you use LADP you got to set up a solution that makes it possible to send requests back form the cloud to LDAP
  • You’ll need ID Vault

The process for moving is described in these images (click on them for a bigger version):

cloudcloudcloud

Most of us are responsible for gigantic .nsf-files with huge amounts of data. Personally I’ve been responsible for databases with a logical size of 100 GB. This is of course only possible through the use of DAOS, which stores the attachments, since an .nsf-file only can be as big as 64 GB.

How do you move all this data to the cloud? You could use good old fashioned Domino replication. This is going to take time, but it’s stable and very reliable. If you lose your internet connection, it will just continue when you get your connection back.

FTP: Quicker than replication, but it has to be monitored. And if you lose your connection, you need to start all over again.

Physical storage: Moving data via a hard drive, which you then ship off to the data center where they will copy it for you. This will take quite a bit of time, but you won’t have any problems with network connectivity.

Moving data online can take quite a bit of time, days even, so this must be planned in detail. Users will experience quite a bit of downtime if you don’t take advantage of weekends or holidays.

IBM calculates that this will take a couple of days. Before you start moving you must analyse and plan what applications you need to move. Some applications might not be needed anymore, or they could be replaced with other solutions.

When you’ve decided what applications you want to move, you have to go through them and check for stuff like

  • Hardcoded server names or databases
  • DBLookups and DBColumns that might create problems
  • ODBC and OS calls from Lotusscript

IBM can assist with all of these things via specialized tools.

And yes: You will be able to do this, even if you are running DAOS.

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The Norwegian User Group ISBG’s autumn meeting 2016 – A Report

December 9th, 2016 | Posted by elfworld in IBM | ISBG - (0 Comments)

The 2016 autumn meeting in the Norwegian IBM User group (ISBG) was held on November 30th at BI (Norwegian school of finance) in Oslo. Even if I wasn’t second in command for the user group I still would say this: It was a very strong and varied agenda! Here’s a summary:

Salesforce App Cloud and IBM Domino – same, same, but different

ISBG - RenŽ WinkelmeyerFirst one out was René Winkelmeyer from Salesforce.com. He’s a former star in the Domino environment, but left for Salesforce last spring. He works there as a Senior Development Evangelist. There were those who questioned why ISBG would invite Winkelmeyer to give this lecture. The reasons are that IBM has bought one of the largest Salesforce consultant companies in the world. In addition, Salesforce is very compatible with the IBM Collaboration Solutions.

Several people who used to work with Notes/Domino are today working with Salesforce, and there are also those who work with both platforms. Winkelmeyer explained the differences and similarities between the platforms.

Differences:

  • Salesforce is cloud only
  • Salesforce does not have email but you can integrate email functionality into your applications
  • Salesforce is based on relational databases
  • You are automatically prevented from publishing bad code

Similarities:

  • The structure is similar: Organisation, database and forms
  • Security model similar. You can control access and permission all the way down to fields
  • Salesforce has its own versions of forms, views and Xpages
  • Both have variations of agents
  • Both have validation and rules

Winkelmeyer then did a demo where he showed how a Salesforce applications worked seamlessly inside a community in IBM Connections, including sharing of files. He then showed how he could copy an email from IBM Verse and into an application in Salesforce. This is made possible via the APIs in Connections and Verse.

Winkelmeyer’s main point was that the philosophy where you bind yourself to one system or platform doesn’t cut the mustard anymore. Today everything is about integration, not to mention web and mobile based solutions.

Download his presentation here!

Finding Your Way out of the Domino Maze

ISBG - Julian WoodardJulian Woodward is a legend in the Notes/Domino community. In the past few years he has worked for LDC Via, a London based company specialising in helping companies lift their data out of Domino. In his presentation, he walked through the challenges that comes with such a migration, whether you want to leave Domino completely or stay on Domino and only move out of the Notes client.

The challenges are both technically and for the business. For the latter you have to consider budgets, strategies, politics and infrastructure. Very often the organisations are very surprised about how tightly integrated the Notes applications are in the daily business, and how vast they really are.

On the technical side the challenge is that IT wants more standardised applications and systems and less specialised systems that are developed in house. This demands a lot of restructuring and in a Domino environment this can be especially challenging. You have Notes agents, server integrations (both between Notes applications but also with other systems and platforms), APIs and server add-ons. Scheduled agents are especially tricky as no other systems have that.

Woodward then presented a series of scenarios for moving from Notes or Domino. All based on his experiences in his work in LDC Via. These scenarios included everything from starting all over on a new platform to archiving data from Notes and use lookups to find information. His main advice was:

  • Find out the scale of the project and then do one thing at a time
  • Map out what the most important applications are
  • Both interview and observe the users while they are working in today’s systems, this will help immensely in determining the scope of the project
  • List the reasons for moving
  • How long will a new application last? Is it really worth it?

Download his presentation here!

Judicial demands for cloud services

Grete Funderum Stillum is a lawyer and partner with Brækhus Drege Lawyers DA. She gave a session that many were surprised was on the agenda. This was a about corporate law and not technology. The feedback afterwards, however, was great. People found it very interesting and felt that we should repeat it during the spring meeting. She received a lot of questions during the presentation, so it was clear that she struck a nerve with people looking to move into the cloud.

Funderum’s point was that organisations often forget the judicial demands coming into play when moving into the cloud. Her message was that this should be one of the main concerns already from the start of such a migration project. One of her examples was that standard agreements with cloud providers very often were non negotiable.

She also pointed out that you are responsible, and not the cloud provider. However, it was very beneficial for a cloud provider if they had expertise about this so that they could guide the customer.

Personal data is something that the law is very strict about (but strangely not when it comes to cookies!) and it’s also a difference between sensitive personal data and regular personal data. The Norwegian watch dog Datatilsynet has specialized forms and guides on how to take care of this.

In May 2018 a new EU regulative will come into play. This will make it necessary to document your internal control on data security in your organization.

The presentation can be seen here, but in Norwegian only.

Time for the Digital Workplace

After a lovely tapas lunch it was time for a presentation from Swede Erik Näslund. He works in EGBS which specialises in transforming IBM Connections into a social intranet with focus on user needs. Their philosophy is that if you need to train your users to use a system, you’ve failed.

As an example, he used his cell phone and Ipad. Most people are able to start using them without any form of training. Why aren’t your tools at your workplace like this? In the future robots and automated processes will perform more and more of the routine labour we perform today. We should therefore concentrate more and working with knowledge and creative jobs. Instead we are using a lot of time on chores like registering hours. Näslund says this is completely unnecessary. – My cell phone already know I’m in Oslo, when my plane took off and when I’m back at the office. I still have to register this manually in our internal systems at work. This should happen automatically.

He pointed out that even if the death of email was greatly exaggerated, people still don’t read their emails. They only read the first four lines. The solution is very often to install IBM Connections and share information there. The result is that 10-20% of the employees adopts to using Connections. This is not productive.

So then you start training your users and start choosing super users and so on. You then end up with a 40% adoption rate. The reason is that people are not interested in learning about files, communities, profiles etc. The way we think when we want to introduce a collaboration tool is completely wrong. The processes and people should not have to adapt, it’s the product that should adapt to the users way of doing things.

Digitalisation of the workplace is not an IT investment, it’s a continuous project. Adapt the technology, not the users!

You can download Näslund’s presentation here!

IBM Softlayer in Norway

softlayerThe first thing Kjell Langeland from IBM Norway pointed out when he started his session was that even if Softlayer was the foundation of IBM’s new data centres, the service is now called IBM Bluemix. This autumn they opened a new data centre at Fet in Norway. Such data centres are called Bluemix Data Centre and what used to be called Softlayer is now known as Bluemix Platform.

The customer can rent a physical server. With the help of wizards she can set up and configure the server (operating system, surveillance software and so on). You can also rent on an hourly basis pr month.

IBM and VMWare is now conduction a strategic cooperation where IBM can rent out VMWare licenses in Bluemix.

So far  the Norwegina data center has gained 100 customers, and a lot of well known platforms and companies are using the service.

There was a big interest in this session, and Langeland received a lot of questions.

You can see the entire presentation here!

Updates from IBM Norway

Vidar Svendsen and Emmar Hoel from IBM Norway then showed us what the latest news from IBM are. Main points:

  • Watson Work
  • Box as a file service inside IBM Connections
  • The cooperation between IBM and Cisco which makes it possible to use WebEx as web meetings inside IBM Connections. You can also use Jabber and present Files and files from Box inside WebEx meetings
  • Information about IBM Connect 2017 (previously known as Lotusphere) which next year will take place in San-Francisco

You can get all the details in their presentation here!

Competition and pizza

We finished up with a Kahoot quiz which this time was a pop quiz. I won but as second in command at the ISBG board I only won fame and glory. Julian Woodward got away with the prize.

After a raffle and some more prizes Hogne thanked everybody for coming. He then asked for help in promoting ISBGs activities and said that the board of ISBG appreciates any feedback from their members about the future of ISBG. It’s obvious that the bar is set higher these days for traveling to conferences. All ideas are welcome.

The day was rouned up with IBM Norway treating us to pizza and drinks, so we all went full home. Full of both knowledge and food.

The next ISBG meeting is the spring seminar in June of 2017, but you shouldn’t be too surprised if there are other activites before that. Stay tuned!

A huge thanks to BI for lending us a conference room and for a splendid lunch, and heart filled thanks to IBM Norway who always are supportive of our conferences.

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ISBG Spring Conference Day 2: Becoming a Board Member

May 27th, 2016 | Posted by elfworld in IBM | ISBG - (2 Comments)

With a slight headache I got out of bed as late as possible (07.30) and went down to the hotel restaurant for breakfast with Christoph Adler from Panagenda and Stephanie Heit and Arshad Khalid from BCC.

The conference was held a five minute walk from the hotel, so I was there in good time before Roger Johannessen, ISBG leader, did a short introduction.

Lars Schorling from Intravision then talked about the mobile app for their brilliant OnTime calendar. Their product is very good (I’ve tested it), and it looks darn nice too, design wise. I’ve been trying to get Brunvoll to invest in it, and with the new possibilities that you have if you use the product with Events in IBM Connections, I hope I can get the right people at my company become more interested in it.

IBM KeyNote – A New Way to Work

isbg_luis

Luis Guirigay. Photo: Oliver Busse

Luis Guirigay, World Wide Executive IT Specialist at IBM, then delivered today’s keynote. It was split in two. The first part was a presentation of IBM’s philosophy of a flexible client strategy. With Project Hawthorne, it will be possible to use Outlook as your mail and calendar client, without having to migrate from your trusted Domino server.

This means that if people who are used to Outlook start working in your company, and they really don’t want (or neeed) to use IBM Notes, you can give them a choice.

Not only is an email migration from Domino to Exchange a big and expensive project. Remember that IBM Domino is really, really easy to upgrade from an old version to a new version. Not so for Exchange. A lot of companies are still on Exchange 2010 because upgrading is a huge and expensive project.

In part two he gave us a demo of the functionality. He showed us that everything you can do in IBM Notes, you can also do in the Outlook client. I wrote more about this in this blog posting from IBM Connect in Orlando back in January.

Experiences modernizing an IBM Notes application with AngularJS

isbg_markMark Luesink of Viaware Food Contact Software & Services is also a freelance consultant for my company. He did a presentation on the work we are doing with modernizing our IBM Notes applications.

We have two major applications used by the sales department, that are incredibly important. These are now being modernized, consolidated and put onto the web. The idea is that all the data should still be stored on Domino. This means no data migration.

He talked about the infrastructure of the servers, how the various technologies communicate and on the struggles of single signon (ADFS). The system is also communicating with Infor M3 and Infor IDM (document management tool). Right now are facing a challenge on how to get ADFS to work with these.

The technologies used are Nginx, Angular, Jquery and the Domino REST API, as well as Java for communicating with M3.

The session was very good and a lot of people were interested in this. I hope we can do a demo later this year on the before (IBM Notes) and after (on the web). Some people expressed disappointment with the fact that there was no demo this time. Other than that, only good feedback for Mark’s presentation.

Admin Tech Clash: Discussing Best (and Worst) Administration Practices from hundreds of customers

isbg_ytriaBen Menesi, Head of Prodct at Ytria and Christoph Adler, Techincal Account Manager in Panagenda, shared their experiences of administration of IBM’s Collaboration isbg_panagendaSolutions.

Both me and Gunleif Ræg of EVRY, who helps me administer our Domino servers, picked up a few tips here. It was also fun to hear some worst-of-stories.

Integrasjon og utvidelser I Connections Cloud GUI

isbg_inforteRuge Hegge, Sension Consultant and CEO of Inforte As and his colleague Arnstine Kjellevold gave a great presentation on how you can integrate an isbg_inforte2existing user interface in to IBM Connections Cloud. I was very surprised on how many opportunities you have with this. I thought we would get less opportunities if we moved to the cloud, but that doesn’t seem to be the case.

They showed us some great demos, and gave us direct links for resources. Very nice! One of my favorite sessions this time around.

Unfortunately attending this meant I had to miss Erik Borse of Item’s presentation on using IBM Connections as a social intranet.

IBM Hybrid Cloud

isbg_camillaCamilla M. L. Tønnestad of from the IBM Social & Smarter Workforce was a first time attendee and presenter at the conference. She lead us through IBM’s Bluemix platform for developing with APIs and thereby integrating existing solutions in your company with brand new ones.

I knew most of this beforehand, but I was surprised on how much more evolved the platform has become since I played around it with myself.

Annual meeting

Then it was time for the annual meeting. After a going through the agenda, accounting and other stuff, I was up for election as a new board member. Long story short:

I’m now a board member of the Norwegian IBM User Group (ISBG). Yay! Thanks to Rune Carlsen for the great work through the years. I got a lot to live up to.

Competitions

Competition time! Once again it was a Kahoot competition. The quiz was about James Bond! Finally I could put some of my useless trivia knowledge to good use. I was leading for a long time, but then Rolf sidelined me and went off with the AppleTV instead of me. That darn… err…well done, Rolf!

Then it was time for prize drawings. The rule is that if your name is drawn you have to be present to win. If not, they draw again. So when one guy I know won an AppleTV, he had to forfeit it because he had already left. I sent him a message that he had just missed winning an AppleTV. I promptly got a reply saying: “I think the words is fuuuuuuuck!”

Then the meeting was over. I gathered a bunch of people who met for drinks afterwards. Unfortunately, quite a few people had to go home after a while, but some of us went to dinner at Hell’s Kitchen in Oslo.

The evening was finished by going to Tilt. A pub with old arcade games, flipper games and shuffle boards. And they had Crystal Castles! And shit, do I still rule in that game:

crystal_castles

The first level is shaped after the name of the person who has the high score!

crystal_castles2

Whodda man! Whodda man! Photo: Christoph Adler

Thanks for a great conference, once again. The next one will be on me and the rest of the ISBG team. Yikes!

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ISBG Spring Conference 2016 Day 1: Green Eyes

May 26th, 2016 | Posted by elfworld in IBM | ISBG - (0 Comments)
view_oslo

The view during our dinner. Photo: Oliver Busse

The annual Norwegian IBM User Group spring conference for 2016 is now a thing of the past. I arrived home yesterday, and after having been away from home for almost fourteen days, I arrived to an empty living room where workers are still fixing my ceiling. In addition, the battery on my car was flat, my bike needed to be fixed and I had two episode of Game of Thrones waiting for me. So the summary I always write had to wait until today.

Oliver Busse does a great write up on the social aspects of the conference (no, I don’t mean IBM social but real social stuff, dinner, people hanging out together and stuff like that), so I won’t repeat much of that.

We4IT

We4IT was the platinum sponsor of the event, so they got to do a short presentation of their products and services.

IBM Strategy Update

HuguetteIBM-er Huguette Ranc, Social Business & Smarter Workforce Unit for Europe was up next and did a 15 minute presentation on what IBM’s thoughts for the future are. Highlights:

  • Research shows that in the US 80% of your time is spent at work with meetings. Phone calls and email. That leaves a small amount of time for real work
  • We spend on average 15,5 hours a day reading news and articles. That’s 174 newspapers
  • She talked about IBM’s platform Toscana that will make it even easier to create seamless integration between various collaboration platforms
  • IBM will soon start more strategic co-operations. Today they are doing this with Facebook, Twitter, The Weather Channel (which IBM own), Apple and DocuSign

Cognitive Collaboration – the next breakthrough

Koplowitz

Next up was IBM-er Rob Koplowitz, Program Director of Watson – Enterprise Social Solution strategy. His session was spread over two hours. He mostly focused on IBM Watson, the technology platform that uses natural language processing and machine learning to reveal insights from large amounts of unstructured data.

In short: Watson is a robot that can process a huge amount of data, and is able to learn from it. And he gave several examples on how they used Watson in various situations.

Koplowitz described Watson as a young athlete. You can see the potential, but he has to learn, train and grow for the greatness to shine through. Watson is like that. The more questions and answers Watson receives, the more it learns and understands. The system is self learning.

He told a story on how Watson was used for support. When someone asked how to delete an email, Watson told the person how to delete his entire mail account. Today Watson is able to come up with answers and suggestions that people would never think of themselves.

What’s special about Watson compared to other IT-systems, is that it’s ok if Watson gets the answer wrong. The reason is that 1) Watson learns from it when given the correct answer and 2) Often the wrong answer can generate good ideas and other ways of looking at a problem

The principle is understand, reason, learning. And while we used to be able to look at experience from the past to make plans for the future,  technology now is changing so fast that this is no longer an option.

Unstructured data is a huge challenge for companies. We’ve been talking about this for 25 years, but nothing much is happening. In addition, we have companies like Uber, Airbnb, Tesla and Facebook who do things completely different from the way business was conducted before.

In the second part he gave a demonstration on how Watson helps you prioritize your email and communication. For example suggestions for who to include in email conversations, who to include in meetings, what files you might like to share and so on.

IBM has never been famous for design, but there’s a new principle at work at IBM now. Designers are a part of the process all the way these days. And part of the design is that Watson should not be intrusive (like the annoying paper clip from Microsoft Office a decade ago).

IBM Connect 2016 – The way forward

ISBG Ego

Me doing my stuff. Photo: Oliver Busse

Then I was up next. I won the ISBG scholarship last autumn and was therefore able to go to Connect in Orlando in January. A part of the scholarship is that I had to blog every day while over there, and I also had to give a presentation on what I learned.

I told basically what you can find in my blog postings from Connect, so go read them.

The feedback afterwards was really good, and I got quite a few shout outs on Twitter for some of the stuff I said. IBM was also pleased, and I didn’t say anything wrong, I think.

I did warn everybody that if they hated the world social, they should be ready to hate cognitive, which is the new buzzword from IBM. I got a chuckle from several IBM-ers, as well as from the audience and on Twitter.

I also told people that they should know that moving from on premise to the cloud is a project, and not just copy and paste.

IBM Connect 2016 – The tools we love

I also did a presentation after lunch on what is new and up and coming from IBM Collaboration Solutions (IBM Notes/Domino, IBM Connections and so on). I was very humbled and happy that so many people turned up that it was standing room only when I started.

Are you approaching adoption like holding a ball under water?

BjellerupThe next session I went to was IBM-er Peter Bjellerup’s session. He is Executive Consultant, Social Business, Collaboration and Knowledge Sharing. He talked about the challenges you face doing self-sustained adoption. The users have to want to change and keep using the new tools and ways to work.

All of this is a challenge that most of us are familiar with, and I kept nodding most of the time, because I’ve been through most of them.

MittEA – Social Intranet with IBM Connections

For the final session I was torn. I really wanted to go to Item’s session on how to use third party services, like Facebook, Twitter, Google and others to sign in to your IBM Cloud solution

Instead I went to the session on how Euro Accident had created a social intranet, pretty much what we want to do at Brunvoll. This means using IBM Connections as our intranet, and then skin and adapt it like we want it to look. Got a few helpful tips in this session.

Team competition

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The team leaders are gathering for the competition. Great fun. Photo: Oliver Busse

Then it was time for some fun. The team competition, which also includes a speed session where all the vendors and exhibitors are given four minutes in front of each team where they give a presentation of their products and services.

I still say that the premise and conclusion for the riddle of the green eyes (check it out!) was wrong, but I guess you can’t argue with Math, can you?

Dinner and after-drinks

After the competition, I completely rewrote my after dinner speech, which I had been asked to give. This was because I had originally had written it in Norwegian. However, since I did my first presentation in English earlier that day because there were so many foreigners in the room, I realized I needed a new one in English. Puns don’t translate well…

It was then time for dinner, and I was lucky enough to be seated with two wonderful women from IBM (Renee and Camilla), my colleague Gunnar and Rolf from Moderne Byggfornyelse. We were served a three course dinner at the top of the PWC building in Bjørvika in Oslo (where the entire conference took place). We had a great view over Oslo, and the food was great. As usual we had a magic show, and the finale with the coin trick was amazing!

I did the after dinner speech, and with all my puns and jokes it went from pain inducing groans to big rounds of laughter and applause. So I’ll take it as a win.

We then went on a drinking spree and I’ll spare you the details. Come back later for a summary of day 2, where I’m up for election as a new board member for the Norwegian user group. Exciting stuff!

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Connect 2016 Day 3: Future of Domino, Connections and Hogsmeade

February 4th, 2016 | Posted by elfworld in Connect | IBM - (13 Comments)

HogwartsWoke up half past five in the morning. My internal clock is still not up to snuff. The humidity outside was unbelievable and there was so much fog that I opted for a 4 x 4 interval run on the thread mill instead of running around the lake. After hitting the shower and taking in some breakfast it was off to the conference. On the way there I realised I had forgotten my conference badge and I had to run back to get it. After running to the conference hotel I was so soaked in sweat that I didn’t know what to do, but thankfully Floridian style air condition quickly cooled me down during the first session.

Take IBM Connections Across Your Enterprise – Through Plugins and Integration Points

As I’ve stated many times, I love the IBM Connections plugins for IBM Notes, Windows Explorer and Microsoft Office. I therefore try to pick up so many tips as I can about them. I really didn’t learn anything new during this session, but I was able to give a few inputs, tips and pointers to people. Two people from the plugins’ developers team told me later in the day they really appreciated my feedback and promotion of the plugins. Made my day!

IBM Connections at Lufthansa – Modnernization of Cooperation and Communication

For the four past years I’ve been working hard on introducing IBM Connections in my organisation. It has hit quite a few roadblocks during the way, so it’s always nice to listen to other the experiences of other IBM customers. Lufthansa are using IBM Connections through their entire organisation, and it was very interesting to hear about their challenges. I also liked that even though they had switched from Jive to IBM Connections, they didn’t down talk Jive. They said it had delivered what they wanted, but now they wanted more. That’s class.

Here are some of the key points:

  • The workers unions demanded that IBM did changes to Connections so that people could choose whether they should be visible through tagging
  • Workers unions also demanded that users had to be able to decide whether they wanted to have photos in their profiles or not (surprisingly many chose not to)
  • The whole project was done in just 6 months (impressive!)
  • Training and adoption is still going on, but the use of Connections is increasing every day
  • A lot of Lufthansa employees are on mobile devices, another reason to go for Connections
  • Connections has improved communications between flight crews, maintenance, caterers, ground staff and management

When a huge and important company like Lufthansa choose IBM Connections I think IBM should do even more to make Lufthansa representatives travel around talking about it!

What’s New in IBM Notes and IBM Domino

DominoAs usual a session about the future of IBM Notes and Domino was a session that was packed with people. You can take Lotusphere out the Connect, but you can’t Lotusphere out of the attendee.

We were presented with a roadmap with the following key points for Domino

  • Mail, contacts and calendar support for Microsoft Outlook on Domino will be available during 2016
  • Domino Next (which means the next version of Domino) will be out during 2016
  • TLS 1.2 support for all protocols
  • Store databases vie windexes outside of NSF file and on the file system, like you do on your mail files today
  • Live view refresh
  • Support for winmail.dat files
  • Java (JVM) will finally be updated to the latest version!

Here are the key points for Domino Designer (which means that there will be a new version of it):

  • Designer integration with Bluemix
  • Document encryption and signing in Xpages
  • API access to ID Vault
  • Responsive design with Bootstrap
  • Easy to integrate data from relational databases
  • Open sourcing of most of Xpages
  • Java 8, Dojo, Bootstrap, CK Editor, OSGi and Active Content Filtering will be upgraded to the latest versions

Here are the key points for the Notes Browser plugin:

  • It is now rebranded and will be called IBM Client Application Access (ICAA)
  • It’s now a stand alone application instead of a browser plugin
  • Support for all  @commands
  • Can be installed with the IBM Notes Rich Client
  • Will now also work on the Mac since it’s stand alone application

Here are the key points for IBM Verse on mobile (Traveler):

  • Meeting Moderators can now view who has accpeted a meeting invitation
  • Real-time push notifications
  • MaaS360 Cloud Exterior support
  • Calendar ghosting on unprocessed calendar invitations

Here are the key points for the IBM Notes Client:

  • Improved calendar interoperability with winmail.dat
  • Display internet style addresses instead of Notes addresses
  • Rules will run on existing messages as well as on new messages
  • You can now delegate calendar and To Do entries!
  • CCM support for the Files plugin
  • Template updates
  • Windows 10 support

Here are the key points for IBM iNotes (webmail):

  • Improved calendar interoperability with winmail.dat
  • Delegate calendar and To Do entries
  • Open message in Notes client or ICAA when detecting Notes/Lotusscript buttons within a message
  • Support for mailto: and sendto:
  • Support for IE Standard (no-quirks) mode
  • Support for Microsoft Edge browser
  • Integration with the latest version of Sametime, Docs and Connections

Here are the key points for IBM Verse (the new web mail IBM has been talking a lot about):

  • Out of Office support
  • Define/Insert signature
  • Prevent copying
  • Share to blog
  • File preview for Microsoft Office files
  • Send encrypted and digitally signed mail
  • Business card on typeahead
  • Team analytics
  • It will be on premise during the second half of 2016!

Phew! To sum up: Domino is not going away. It seems that there still will be an IBM Notes client, but we are getting mixed signals about that, especially because of the ICAA, which is replacing the Notes Browser Plugin. But IBM are committed to Domino, and now that you can choose between five different clients, including Outlook, there is absolutely no need to spend millions on migration yet! So tell your boss and Financial Director that, ok?

What’s New in IBM Connections

We are currently running IBM Connections 5.0 in our organisation. The newest version is 5.5, and during this session we got to hear what’s new this version. We got to hear quite a lot of what is new in communities, but I covered this in yesterday’s posting, so I won’t write much about it here. Other highlights:

  • Desktop plugin enhancements
  • IBM Docs files can be edited with desktop applications
  • There will be updates to the Files plugin in IBM Notes after all! It will support CCM, as well as nested folders
  • Permanent links in wikis. Today if you rename a wiki page, all links to that wiki page are broken. This will no longer be the case
  • The Ephox editor is now included on premise, this is a much better editor than the regular rich text editor included in Connections
  • Attachments in forum posts are now indexed and are searchable
  • You can much easier add third party apps to communities

Get the Most Out of IBM Connections with XCC – Web Content and Custom Apps Extension

Tufts Health Plan found that after deploying IBM Connections, users just didn’t take to it. After getting XCC involved they developed a social intranet where IBM Connections is hidden under a layer of widgets and apps. Instead of confusing their users with terms as wikis, blogs and so on, they instead offered the user a new GUI, where widgets and apps presented contents from IBM Connections in the form of news streams and forum postings, just as you would expect to see on any normal web page used for collaboration.

It seems that a lot of companies do this with IBM Connections and the users take to Connections much easier this way. People don’t even think about it as Connections, they just use the tool and engage in collaboration.

I will check out XCC and their tools a bit more. It was a really inspirational presentation, and it gave me a lot of ideas.

Lessons Learned in 4 Year Adoption Journey Using IBM Connections

In my company we have been adapting to the use of IBM Connections for the last four years. That’s also the situation for the Spanish company Hipra. They told their story on how the adoption in their organisation has been. It seems like they have gone into the same pitfalls as we did, but little by little, they increased participation from their users.

It’s always nice to share experiences with other companies in the same situation as yourself, and that’s one of the reasons conferences like these are so useful.

IBM Connections Files – The New Way to Work, Sync and Share

The plugin parts of this presentation was just a repeat of what I’ve seen already this week (and already knew). It was exciting though to see how incredibly useful it is to be able to edit Microsoft Office documents directly in the browser via IBM Docs.

This means that you can edit the document without having to download it first. You can also do @-mentions inside the documents, and when the user that is @-mentioned clicks on the link, she is taken directly into the place in the document where she was tagged!

Files in IBM Connections is an incredibly strong product that you all should start using. Stop saving documents on network drives or on your computer. And if you also invest in IBM Docs, you can even edit the documents in the web browser, or on your mobile device!

Butter BeerIt was then time for some blogging before we took the bus to Universal Studios and Harry Potter Land. IBM rented the whole area for us, and the Hogwarts ride with the brooms is awesome! I must say that it was also really cool to experience Hogsmeade and Diagon Alley in the dark. When I visited last year, it was in broad daylight.

After the park I was so tired I just had to get home and crashed into bed. I had to prepare to start the day with Mat Newman the next morning. You need your strength for that!

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Connect 2016 Day 2: The next Generation

February 3rd, 2016 | Posted by elfworld in Connect | IBM - (4 Comments)

The calendar says it’s winter here in Orlando, but for us this is pure summer. It’s quite simply heavenly here right now, and I’ll never get used to being cold inside, and when I go outside I have to take off my jacket.

I started this day with a short run before I did several exercises at the gym.

Opening General Session Part 1 Turn Moments into Momentum and Opening General Session Part 2: The Engaged Enterprise Comes to Life

It was then Opening General Sessionon to the opening general session. This year it was split in two, and I won’t write much about it, because it wasn’t very interesting. OpenNTF got a shout out from the executives on stage, and that was great.

I was also very impressed with the two young students who came on stage to talk about Social Student. They had been using it as part of a project at university, and they were chosen as winners. Without a hint of nervousness, the two girls talked unaffected about the work they had done and how they had collaborated across the world with the help of Social Student (which is based on IBM Connections). And this in front of 2000 people. More about the students later.

We also got a presentation of IBM’s new product, which right now is called Toscana. It’s a tool that makes it very easy to set up and edit, both contents and design, on a online solution. It runs of course both on the web and mobile devices. It pulls and pushes data to and from several of IBM’s solutions, as well as solutions from other vendors, and it did look mighty impressive. Not sure if it’s for my company, though. Time will show.

Connections Communities – The New Stuff!

This was the first real session of the day, and I know some of the stuff I learned here is going to make a lot of my users happy. Connections is currently on version 5.5 and here are the most important features (at least for my organisation) that are included in this new version:

  • You have much better control over the layout of your communities
  • As an owner you can now move your communities! This means you can now move a sub community up and turn it into it’s own separate community. If you have several communities, you can now move them under one mother community and make them all sub communities! This is awesome!
  • Much easier to find communities
  • You can now create a lot more content for your communities
  • You can rename any widget. Which means  that if you want to call Wiki for Employee Guide you can!
  • You can change the layout, even the top banner, as well as design a nice and inviting front page in the community
  • Private communities can now also be shown in searches, if you want to. It’s only the title, tags and info that is shown. No member details
  • A new rich text field which woks just as well as editing in Word (thanks, Ephox)!

Bring Your Own Mail Client with IBM Mail Support for Microsoft Outlook

IBM has promised this for quite a few years now, but this time we actually got to see it in action. Currently the release is said to be around June 2016. Basically this means that you can connect your Microsoft Outlook client to a Domino-server, and have full access to your email and calendar. Everything you would expect to be able to do with your mail and calendar in IBM Notes, you will also be able to do with Outlook.

Here are the main details:

  • Windows support only
  • Thus far only Outlook 2013 (but plans for 2010 and 2016 soon)
  • Sync of mail, attachments, drafts, folders calendar and contacts
  • Sync of read/unread flags, forward/reply indicators
  • Notes encryption
  • Type ahead and address resolution
  • Sametime and Connections integration
  • Freebusy lookups
  • Room finder
  • Summary sync

Everything is installed with it’s own installation program. So far it’s only been available to selected customers for testing, and has so far been known as Project Hawthorne.

I asked if the status would automatically change in Skype for Business when a meeting start as long as you are using the Outlook client to read the mail on Domino, but they admitted that they simply didn’t know. So if anyone can answer me on that, please leave a message in the comments section.

Personally I think this is a good move on IBM’s part. Outlook is a good mail client, and this will make it easier to change to Outlook, without having to worry about moving huge mail .nsf files from Domino to Exchange. It also gives people a chance to use the client they prefer.

REST Services in Domino – Key to Modern Web Applications

This was a very technical session for developers. Some of it went above my head, even if I understand the principles behind it.

REST makes it possible to retrieve, present, update and delete data on a system, via web pages. This means that if a system with data storage, like IBM Domino, has a REST service, you can use that to work with the data, even if the system itself isn’t on the web. This is what we are doing with the data from the IBM Notes applications and databases in my company, so I need to get my head around it.

I got some really good pointers on how to get started, and I will download the example database the presenter was going to include with the presentation.

Social Learning with SocialStudent – #NewWayToLearn

SocialStudentThe next session took place in the huge exhibition area for vendors and IBM Partners. Once again the two aforementioned students and their professor told how they had worked with SocialStudent to collaborate. The product developers were there as well to explain a little bit about the technologies behind the product. In addition to IBM Connections, the product also uses Opus Neo Dashboard.

I think SocialStudent could give itslearning a run for it’s money. I really hope IBM takes this out to schools and universities all over the world, because they have a killer app here. The students that will be using it are the employees of tomorrow, so they will demand tools like this in their job.

The two students, Bree Mayer and Jamie Winger,  explained that they were used to dealing with Google Docs (which most of their fellow college students were using), in addition to Skype and online services like Facebook. When asked which tools they preferred using, they said that IBM Connections and Social Students were hands down the best tool. Instead of having to deal with 4- 5 online services everything was in one place inside SocialStudent. Even chat and video meetings.

SocialStudent is also available on mobile devices, and for me, who do quite a lot of user training, it sounds very interesting. I will therefore check out the product and see if I can get a trial user or something

After this session it was off to a networking event held by Panagenda (I always appreciate being invited) before being treated to dinner with IBM Nordic. It’s always nice to catch up with what my fellow Scandinavian IBM users are dealing with these days. It was a relatively early night, because I had to be ready for loads of IBM Connections sessions from early in the morning on Tuesday.

Come back tomorrow for a solid recap with great news about IBM Domino and Connections!

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ISBG Scholarship

October 28th, 2015 | Posted by elfworld in ISBG - (2 Comments)

Ego ISBGLast Wednesday the autumn meeting for ISBG, the Norwegian IBM user group, took place. ISBG is a standalone forum for customers and users of IBM’s software solutions for collaboration. In my employer’s case that means IBM Notes/Domino, IBM Notes Traveler (email, calender and contacts on mobile and pads), IBM Connetions and IBM Sametime (but we are moving to Skype for Business soon).

I gave two presentations. The first one was a very technical one where I explained how you can make it possible for users to log on to a web-based Domino solution without having to register those users in your Domino Adress Book. You only need to register them in Active Directory. I will do a blog posting about this, but you can download my presentation here.

In my second presentation I told how we at Brunvoll have used wikis in IBM Connections to document our processes. We are in the process of being certified with several new ISO certifications, and those demand that we document our processes. I demonstrated how we had used graphics and design to make the navigation through the contents and structure of the wikis more inviting and sexy. I also told what we liked about the wikis in IBM Connections, and the things we find are lacking in the wiki applications.

The reception was very good, and several people thanked me afterwards for teaching them that you actually have version control in the wikis, just like you do with files.

I’ve also received a lot of good feedback about Brunvoll and the fact that we share our experiences and knowledge like we do in these forums. That’s really nice to hear.

 On the top of all this I was also given ISBG scholarship, worth 20 000 NOK ($2300), so that I’m able to go to the annual IBM Connect (formerly known as Lotusphere) conference in Orlando, FL, USA in January. I was very happy about this, because I had received word from my boss that there probably wasn’t money left on the budget to send me this time. A colleague of min will also be going on Saturday January 30th.

The scholarship is given out every year. The person who gets it is obligated to blog every day from the conference (which I do in this blog anyway) in addition to give a presentation at the ISBG meeting in February. And I’m not shy about talking and holding presentations, so no complaints from me there.

I will during next week blog about some of the presentations from the ISBG meeting.

 

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My final summary of ISBG’s Spring Seminar

September 1st, 2015 | Posted by elfworld in IBM | ISBG | Social Business - (0 Comments)

Summer holiday and a huge load of journalistic assignments made me postpone and postpone, and postpone yet again, my summary of the Norwegian IBM User Group’s spring seminar, which took place at Farris Bad (a spa resort) at the end of May. I will therefore here do a short summary of the last sessions I attended.

Single, integrated social content management system

content_navigatorJoar Lyngaas (now retired, I’m told) from IBM talked about content management within IBM Connections. In my company, we use FileNet and CCM. This makes it possible to define document types with meta data, as well as creating a work flow for reviewing documents before being published. What Joar went through went deeper, and for my company, which is very much looking at a content management system for our documents, this was very interesting.

I have to say, though, that IBM’s acronym confusion continued. You have CCM, CECE, ICF, IBM ECM and so on. What I have gathered is what we need is CECE, IBM Connections Enterprise Content Edition. What this will give us is:

  • Check in and check out of documents
  • Meta data
  • Classification
  • Security
  • Advanced Search
  • Review process
  • Data integration

Another important factor here is IBM’s Content Manager, which we now will be able to use for administering the various document types, and it will also give us a widget/app that will work both in Microsoft Office, in IBM Connections and even in a widget IBM Notes.

This session was the most useful for me during this seminar, and we have already invested in three development licenses. We will make web versions of our biggest IBM Notes applications, and via the API for CECE, we will probably use it for storing of attachments and files and other documents used in the sales and service process.

See presentation

IBM Domino App Dev Futures

MartinDonnelly

MartinDonnelly

Martin Donnely from IBM talked about Bluemix and the possibilities that you have by using that cloud service to lift your old Domino/Notes applications to the web and mobile platforms. He also talked about Xpages and Javascript support that will be improved.

Honestly, Bluemix and Xpages is something my company have decided not to pursue. We will be using Domino as nothing more than a platform for storing the data, and then we will use the REST API in Domino to get the data.

See presentation

Tricks Every Super Domino Admin Should Know

Gabriella is always very knowledgeable and fun to listen to. She went through a lot of tips on how to secure the Domino environment, as well as very good tips on things you can do with Domino Administrator. I learned some new stuff:

  • Color coding of events in the logging
  • Domain Catalog
  • Starting Domino with Java Controller
  • Database Management Tools
  • Enhanced Fault reporting

See presentation

Driving success with social business through an effective adoption approach

Five StagesAlan Hamilton from IBM then talked about one of the biggest challenges Social Business adopters like me face: How do you do user adoption properly, and get people to use solutions like IBM Connections? But this also goes for adoption of any new system, because after 70% of the project budget is spent, that’s when you start user adoption. And neither time nor resources are enough at this stage.

He described five stages of user adoption:

  1. Vision: You need a vision when you start a project. You need to have a plan. What do you want to achieve with this project?
  2. Leadership commitment: Make sure the ones taking the bill are on board with what you are doing. Refer to business cases and tell them why this project is important and will increase your earnings and improve efficiency. Without leadership backing, you will get nowhere.
  3. Use Cases: Define what improvements and benefits you envision for your organisation and focus on  them. Then define what improvements and benefits you foresee for the individuals in the organisation. The good old “what’s in it for me?” is something that the users will ask or wonder about. Define what’s in it for them and focus on that. Use examples on where you think things would be improved.
  4. Plan: Recognise that not all users are the same. Identify the early adopters, the ones that will be ahead of even you, the ones that need prodding and the ones that will never adapt no matter what you do. Plan how you will deploy the solution, how you will train your users and how you will support them.
  5. Iteration: Do points 1-4 over and over again during the entire process, and improve. The old days of the waterfall technique are long gone

This session hit pretty close to home with me, as we are still going through them. Slowly improving, but not quite there yet.

See presentation on Slideshare

How to do more with IBM Connections through integration and expansions

Runar Brastad from Item consulting did a very good presentation on how you can use the very open APIs in IBM Connections and the Social Business Toolkit to both fetch data from Connections, as well as post to Connections from external sources.

This was a very interesting session, and I got several ideas that I’m testing these days. The plan is to replace our intranet with IBM Connections, and use the API’s to fetch data on to our own custom made start page, as well as to information screens that are in place all over our company.

And that was it. Phew!

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