Domino, Notes and videotape
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I attended the Norwegian IBM User Group (ISBG) spring meeting from on the 21st and 22nd of May. Just like last year, it was held in the city of Larvik, in a spa resort called Farris Bad. Farris is a very famous brand of mineral water that is bottled in this city.

My arrival was one day before, and thankfully other people were there, and I spent an enjoyable evening, being treated with beers from the Panagenda guys. This, while I really should have been preparing my own presentation for the last day of the conference…

I will here give you a short summary of each session I attended on day 1:

Keynote: How Smart are You?

Louis Richardson

Louis Richardson

Louis Richards, Storyteller & Enthusiast, Social Smarter Work – IBM
Richardson’s talk was about how conventional we become with age, and how divergent thought is less and less encouraged as you grow older.

He referred to a Dutch study showing that children, when asked where they wanted a third eye, always said “on one of my fingers,” whilst adults wanted to have it in the back of their head. People who don’t go by the book shouldn’t always be held back. Let the rebels be rebels. They aren’t always trouble makers.

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It’s not Social Business, it’s Just Good Business
Louis Richards, Storyteller & Enthusiast, Social Smarter Work – IBM
Richards also held the next presentation. He is not fond of the word social. – It’s not social, it’s just good business, was his mantra. – We have always built relationships at work and we communicate. It’s just that we are now able to do it digitally, and preserve it.

He encourages everyone to start sharing their knowledge:

  • Do not frown upon people sharing things via blogs or other media
  • Share your knowledge and encourage others to do the same. If you die, your knowledge and skills should be easy for others to get hold of
  • Don’t ask people for the information, search for it in the blogs, wikis, files and forum postings (if you have such tools)
  • Do not force people to report all the time. Let them do their jobs and then share their information with you

Like me he abhors meetings. – Too much time is wasted on meetings. The way to go about it is this: Share a file. Invite people to a meeting and refer to the shared file. If a very few, or nobody downloads the file, cancel the meeting.

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Sales Tool on Ipad/Iphone, Based on IBM Domino

Einar Ellingsen

Einar Ellingsen

Einar Ellingsen, ICT System Consultant, TINE SA
Tine is Norway’s biggest producer of dairy products and the company is owned by the biggest farming organizations. They have been running Notes/Domino for years, and on the very same day that we attended the conference, they launched their brand new intranet, running on IBM Connections.

Einar showed us a very impressive solution running both on Ipad and Iphone. It could also run on other solutions since it’s 100% web based. Before 2008, TINE had loads of paper forms that needed to be filled out for each order. In 2007 they started a project where Lotus Notes databases where used. These were replicated locally to each sales person’s computer.

The entire solution was developed by Einar, and I was very impressed. Here are some key elements:

  • Every sellers has their own calendar for appointments
  • There’s a built in chat function so that sellers within a region can communicate easily
  • You could snap a photo of an exhibition in a store and upload it directly
  • You could use a scanner to read the barcode for any product
  • You could generate KPI’s for a region, for a store, for a certain product within a store and so on
  • Orders are generated and sent to a mailin database. From here they are generated to XML files and sent to the EDI-server
  • There are help files and movies that the users can look at for assistance

Technology used:

  • SQL
  • HTML5 (no framework, just best practice)
  • Lotusscript and Java agents
  • Google Chart Grid
  • Google Maps
  • REST
  • Cumulus
  • FTP for transferring of orders to the EDI server
  • Ajax
  • Pic2Shop for reading barcodes
  • A-PDF Text Extractor
  • ImageMagick
  • The API in IBM Connections

Einar finished his talk by showing us the new Tine intranet, which is 100% IBM Connections.

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Simplifying the S’s: Single Sign-On, SPNEGO and SAML
Gabriella Davis, The Turtle Partnership

Gabriella Davis

Gabriella Davis

Let’s face it: IBM Notes and related products is a nightmare when it comes to having one username and one password. We all know this, and we have fought with this limitation for years. And the users hate having to log on several times after logging on to their computer.

Gabriella described the three techniques that we can use:

Single Sign-On: The Notes client is using the Windows AD credentials.
SPNEGO: The user logs on in Windows and AD generates a SPNEGO-token. When a user tries to access a Doino web site the web browser will send this token to Domino, which in turn contacts AD for validation of the token. If the token is valid, the user name will be returned, and since it found the user’s name, the system knows that access should be granted.
SAML: This is the future. It works on all platforms, not just windows, and it’s a standard. A user logs on to Notes. The user will then be sent to an Identity Provider which will ask for credentials (if the user is already logged on the credentials will be returned). The user is then sent back to Notes with all the SAML information. Notes will then use the SAML-service provider to check this information, and whether access should be granted.

The drawback with SAML is that it’s still not supported by IBM Sametime or IBM Notes Traveler. A solution can be to combine SAML with SPNEGO, because SPNEGO is supported by both Sametime and Traveler.

She also described using OAuth to let IBM Connections communicate with third parties like Facebook, LinkedIn and so on.

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Quo Vadis – Where Do You Want to Go Tomorrow With IBM Notes/Domino

Christoph Adler

Christoph Adler

Christopher Adler, Panagenda
Panagenda has a great product called the Marvel Client, which we unfortunately don’t use at my company. However, Christopher’s talk was on more general topics. He talked about a company’s attitude towards Notes.

He also touched upon the fact that in the past you were a Notes/Domino administrator. Today you are responsible for a whole bunch of collaborative solutions. And all of them communicate with Notes!

He also talked about the importance of continuous upgrades and that whenever someone talked about changing email systems, you had to be aware of the fact that a lot of solutions in Notes are tightly integrated with the Notes mail template. Quite a few companies have burnt themselves on that fact.

And with that, the first day was over, for me anyway. I couldn’t partake in this year’s competition or murder mystery. I had to finally prepare next day’s presentation and I therefore also missed the spa bit. I did go down to dinner, and it was magnificent!

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Stay tuned for day 2!

In the past 3-4 years more and more businesses have started their own Facebook pages. The problem is that most of these pages are only used for self promotion. Now, it’s only natural for a business wanting to promote itself, but if that’s all you do on your Facebook page, you will quickly find that less and less people are actually seeing your postings.

facebookkilling

Facebook is not worht it for small businesses

A lot of people don’t know about this, and more than one person responsible for the Facebook page of their company are scratching their heads in bewilderment as they see the page hit decrease more and more.In fact, on average, only between 1% to 5% of the people who have liked your page will actually see your postings. In an attempt to counter this, a business very often decides to open a competition. This used to be a violation of Facebook’s rules, but since those rules never were enforced, Facebook gave up on them.

The competition usually takes this form: “Please share and like this page/photo/posting and you will have a chance to win one of these ten baskets full of goodies.” And then people start sharing and liking. However, the effect is the complete opposite of what you think: The more you ask people to share and like something, the fewer people will actually see what you post on your page. Why this happens used to be a mystery, but now Facebook has lifted the veil and explained how this algorithm works.

But it makes sense: If people’s news streams became filled with spam (because that’s what these share and like competitions are) people would stop using Facebook. And that would really be bad for business. In addition: People have several hundred “friends” on Facebook and like dozens of Facebook pages. The news stream would be impossible to follow if every single thing  that was posted would appear there. That’s why Facebook does a filtering. Now, there are those who feel the users should have more control over this filtering, but that is another debate.

So the next time you see a share and like competition, don’t share it. In addition to annoying other users with spamming (would you run around putting fliers in people’s mail boxes or tell them to go shopping at a this or that store every time you meet them?) you actually decrease traffic and visits for the organisation holding the competition. Instead you should tell the owners of the Facebook page that what they are doing is counter productive.

I’ve been doing social media and business for almost fourteen years now, and several small businesses have asked me lately whether it’s worth it to put up a Facebook page. I tell them that it’s only worth it if the Facebook page will be monitored, and that instead of posting competitions or pure advertisements for their business, they should post and share stuff that people will find useful.

If you run a photo store post tips about photography. Are you running a book store, post links to interviews with authors and reviews of books. Is your business selling sports equipment, post exercising tips. Are you running a toy store, post links to Lego creations or model train shows. I think you get the idea.

And if you manage to get a debate going, where a lot of people participate, the chances of your postings appearing in most of your followers news stream are much bigger. Take the web page io9.com for example. They always get a good debate going in their postings, and I often participate or click on them. The result? Most of their postings end up in my stream.  The same with Classic Rock Magazine’s Facebook page. On the other end of the scale is a local store who continue to post endless “share and like” postings. They never ever appear in my news stream. And the owner of the page complained to me last night that nobody visited her posts any more. I then told her why. Also: Let customers ask you questions and answer them, and give them good advice.

The conclusion is that instead of promoting your business with share and like competitions and the sale of the week, you should give your followers useful and interesting content. And the next time you see such a competition, don’t share it, ok?

Universal Music is probably the biggest music company in the world. They have a among the world’s most famous artists in their roster, and they have for the past two decades swallowed up most of the competition. You would think a record company like this would be good at their raison d’etre: Namely selling records. Sadly, they are not.

Universal Music logo

Universal Music can’t sell music

I’m a huge fan of Mike Oldfield, and a few years back Universal announced that they would over the next years be releasing remastered versions of Oldfield’s back catalogue. In addition to great releases with 5.1 surround mixes, new stereo mixes, alternative versions and rare tracks, they would also release the albums on vinyl. And that’s not all: They would also release numbered limited edition packages that would include LPs, CDs, DVDs, books and other goodies. They would also be numbered and autographed by Mike Oldfield.

So when the Tubular Bells package was announced I ordered it from Universal Music’s own web store. I got confirmation that I would be among the 500 who would receive the limited edition package. Great? Not so much. After several cock ups, Universal ended up having to send out a whole bunch of “limited edition” packages that were not numbered. They also managed to inflict damage to a lot of the vinyl records shipped, and had to do returns.

The following year it was time for Hergest Ridge and my favourite album of all time, Ommadawn to have a release like this. And Universal did it again. First of all several of us got the albums several months after the promised delivery date. People also got the wrong vinyls and the several of the CDs had bad sound quality. Many Oldfield fans reported that they didn’t even receive their orders. But at least this time they didn’t screw up the numbering of the limited editions.

When it came time for Incantations to be released I thought “to hell with Universal” and I ordered the vinyls from and CD/DVD editions from cdon.com, despite the fact that Universal claimed these were sold exclusively from their online store. And lo and behold, the records arrived, unharmed and in a very short time. So when Platinum and QE2 was released on coloured vinyl and CD/DVD I ordered those from cdon.com as well.

After Mike Oldfield’s triumphant performance at the opening of the Olympics in London, a very limited edition 12″ with blue and pink vinyl was released. I gave Universal another chance and ordered it from their store, and everything arrived just fine. Hurrah! So when it was announced that Crises would be released in a five disc box and on green transparent vinyl and Five Miles Out would be released on yellow transparent vinyl and in a CD/DVD-box I once again ordered them from Universal’s shop. Huge mistake.

First I received the LPs without any hitch. I then started to wonder where the DVD-box and FMO CD was. So I emailed them and asked. Here’s the answer:

Crises Box Set

The Crises CD & DVD box set

“After speaking to our delivery company, DPD, I have been advised that your shipment which included the ‘Mike Oldfield / Crises CD & DVD Box Set 2013’ and the ‘Mike Oldfield / Five Miles Out Deluxe Edition CD 2013’ has been sent minus its invoice and as a result, was returned to us.

Hogne, please allow me to take this opportunity to apologise profusely for the inconvenience this will cause.

Moving forward, I am happy to confirm that at the time of writing, the ‘Mike Oldfield / Five Miles Out Deluxe Edition CD 2013’ is available and you now have the option to proceed with a free replacement or a complete refund of this item. In addition, I have been assured by our warehouse that this issue will not be repeated.

The ‘Mike Oldfield / Crises CD & DVD Box Set 2013’ is now out of stock and the parcel that was sent to you has since been damaged in transit and is now unsellable and so a refund of £60.98 will be credited back to you as a matter of urgency within the next 1-2 working days.”

I sent them an all over not too polite reply telling them to refund FMO as well, and that they shouldn’t bother with any replacement as I from now on would take my business elsewhere. And to add insult to injury I managed to find the CD & DVD box sets, once again, on cdon.com. Despite the fact that the very same record company who released them said that this was not possible…

But the story doesn’t end there. Oh, no. You see, you have to pay taxes when ordering from abroad.

Long story shot: Three weeks later and was still fighting with Universal, and DHL. Universal did reimburse the money for Five Miles Out and Crises boxes, but then a letter from DHL arrived asking me to pay toll and sales taxes for both the LPs AND the items I never received. Here’s a copy of an email I sent Universal after being the middle man between DHL and them for over two weeks:

“I’ve now been emailing between Universal Music’s support and DHL for over 2 weeks. I’ve calculated that I’ve spent in total an entire work day on communications with both parties. And I’ve had it.

Not only does Universal Music mess up my order and then tell me that they can’t deliver my whole order because it’s out of stock (a bit strange since I’ve since ordered this item elsewhere). Then I’m billed by DHL for taxes and VAT for items I’ve never received from you.

This is what has happened:
– The second package I received from you only included only the Five Miles Out LP
– The package was also supposed to contain the Five Miles Out CD box and the Crises DVD box
– For some reason these two items were not in the package
– It seems that these two items had been sent in a separate package by DPD (which Universal have confirmed in my previous correspondence with them)
– However, the freight letter with the original shipment claimed that the missing items were inside that box, and their value was stated in the freight letter
– Because of this, DHL paid the Norwegian toll authorities the VAT for that value
– DHL cannot be reimbursed from the authorities for this and therefore demand that I pay them by October 7th

DHL is not at fault here. They have to trust the freight papers that you send and have just simply done their job. They are not at liberty to open all packages to check that the sender has indeed packed what’s stated in the freight documents  As I said above, I’m now sick and tired of this case, and Universal Music (check out my history with you and you will find it’s a history of mistakes in the years I’ve been shopping with you)

I therefore demand that YOU pay me the amount I have to pay DHL. The time you’ve spent communicating with me must surely has cost you more than this amount already.

This is your mistake, not mine and certainly not DHL’s. But I’m the one sitting without the items I originally ordered, and being stuck with the bill. All the while being told by Universal that I should just refuse to pay DHL. This is appallingly bad customer service.

Please step up and fix this by Monday afternoon! DHL sent the a copy of the freight document, where you can clearly see that it’s stated that the original package included the items I never received. I’ve included them here in this email.”

The next day a customer representative from Universal Music called me and said they would fix it, and that they would get back to me. That was six months ago.

I think the phrase I will use when talking to Universal Music the next time rhymes with “clucking bass poles.”

Leave My News Feed Alone

January 26th, 2014 | Posted by elfworld in Facebook | Social Media - (1 Comments)

A lot of people expect all their friends to see what they post, except those friends you have put in a group that should only see selected posts from you. The hard and cold truth is that surprisingly few of your friends see what you are posting. Nobody but Facebook knows quite how this is calculated, but it seems that the more you post, the fewer see your postings. And if people are not interacting with your posts, even fewer will see them.

This is especially true if you have a Facebook page, for instance for your company or for your organisation. I’ll give you a good example.

I’m administering the Facebook page for the local revue group I’m a part of. We have 536 followers. Just before Christmas I posted a status telling people that we were selling season tickets for the local football team. Do you know how many people who got that post in their news feed? 23 people! That’s twenty three out of 536 people!

How do I know this? I know this because as an an admin of a Facebook page, you are actually told how many people your postings reached. And by that Facebook means how many people actually got this in their news feed. The last posting we did reached 116 people, but that’s only because we mentioned another Facebook group in our posting, so that it also appeared in their news feed. Which means that both our groups have a very low posting impact…

Dear Facebook

A list of demands for Facebook

So why is this? It’s because Facebook wants you to pay them to promote your updates. Behind the statistics for each posting that I get to see because I’m and admin of the group, there is a button marked “Boost Post.” If I click on it, you’re told how to pay so that your posting will reach even more of your followers.

Yup, you read that right. Facebook wants you to post and share so that they get as much traffic as possible. At the same time they make it as hard as possible for you to do so, and hide your posts behind some bizarre logic. And then they ask you to pay so that the posting will reach the people you really expect it to reach anyway. This is in complete contrast to how all other social media sites operate. On those sites they actually promote your postings for you, for free, if they reach a lot of people.

If you post something on Twitter, every single one of your Twitter followers will be able to see it. When you post a photo on Instagram, all your followers can see what you had for lunch. On LinkedIn all my contacts can see my update. What LinkedIn counts is whether anyone clicked on that update. On Google+ all your postings show up in all the circles (you can group Google+ connections into circles) you choose (but nobody uses Google+ so I guess that point is mute). On Youtube, all your subscribers can see your video, and as long as a video isn’t marked private, everybody who wants to can search and find it. The same goes for your photos on flickr. On all these sites, your posting will be promoted on a front page (or in Twitter’s case as a trending post) if it gets a lot of hits. And that way your posting will reach even more people.

So Facebook bascially sucks. However, there is hope. See the list above? I will give you some tips for every point in that list:

1) To see all your friends posts you can create your own News feed. A couple of years ago, in my old blog, I showed how to do that, and that recipe will still work.

2) Posts in the order they are posted can also be achieved, either by following my first tip, or by installing FB Purity. Please, please, do your self a favour and install FB Purity. You can edit your newsfeed to your heart’s delight. Seriously. You will want to send me flowers or have my babies for giving you this tip! FB Purity doesn’t work on your cell phone, but if you go to Settings in your Facebook app, you should see a cog wheel (or similar) for editing your news feed settings. Here you can choose to show recent postings and get most postings in chronological order.

3) Get rid of “top stories.” See any of my tips in point 1 and 2. Have you installed FB Purity yet? No? Well go ahead! It’s the only thing that keeps me from leaving Facebook.

4) You can get rid of old postings at the top of your stream because of new comments on it by…. INSTALLING FB PURITY or create your own news feed.

5) Want Facebook to stop telling you everything your friends do on Facebook? In this case creating your own news feed won’t work, but what will help is…. FB PURITY!

6) However, how to see all posts from pages you like I something I can’t help youwith . None of my above tips will help. If you got any tips, please share.

So now you know why so few people like or comment on your postings compared to what they used to do. And now you know why you really should analyze whether a Facebook page for your company or organisation is worth the trouble. As you can see, getting people to like your page is no guarantee that they will see what you post…

 

IBM added support for libraries (derived from Content Manager) in IBM Connections 4.5 Unfortunately the Files-plugins for IBM Notes, Windows Explorer, Microsoft Office 2010, Outlook or Open Office do not support libraries. I’m sure I’m not the only one who has received complaints from users about this.

Then I remembered that at the IBM Connect conference last year, it was also announced that IBM Quickr was discontinued, and that companies using Quickr instead could use libraries in IBM Connections. We used Quickr at my previous employer, and there we had a great plugin that made it possible to work directly with files that had been uploaded to a Quickr Place. You could also create new files, as well as folders, and you could also rearrange files and folders and even rename them. The plugin was used from Microsoft Office, IBM Notes, Explorer, Outlook and IBM Sametime. I don’t think it exists for Open Office.

So I downloaded the IBM Lotus Quickr Connector, and did the following (click on the screen captures to see them in a larger and slightly more readable format):

1) Closed IBM Notes and all Microsoft Office programs that were running

2) Double clicked on the downloaded file and started the installation:

Places plugin install

Start of installation

3) I chose the language for the installation

4) Clicked Next.

5) Agreed to the license rules (we all read through these, right?)

6) Got to the screen where I chose what programs the plugin should be installed for:

Choose the software that will be using the plugin

Choose the software that will be using the plugin

7) As a default, all of them are selected, so you have to deselect the ones you don’t want. I did this by clicking on the small arrow to the right, and then I chose This feature will not be available:

Deselect software you don't want the plugin to be installed for

Deselect software you don’t want the plugin to be installed for

8) In my case I only wanted the plugin for Microsoft Office, IBM Notes and Windows Explorer:

The result of my choices

The result of my choices

9) I clicked Next. I was then asked about the location for the plugin, but I wanted it installed in the standard catalogue, so I just hit Next again. On the next screen I chose Install and the installation started to run. If you do this, and you still have one of the programs that will be using the plugin open, you will be told to try again after closing said program down.

10) After the installation I was told to restart my computer, which I did.

Now I was ready to configure the plugin. But here’s the trick. I was going to tell the plugin to connect up to our IBM Connections server, and not a Quickr server. We don’t even run Quickr at our company.

Here’s how you set up this plugin to work with your libraries instead of a Quickr Place:

You can do this from any of the programs that will be using the plugin, and you only need to do it once. So if you do it in Outlook, you will not have to do it again in Office later. Most people will probably do it from Windows Explorer. The process and all pop up windows will look the same no matter where you do this from.

1) I opened Microsoft Word and found the new ribbon called Places:

A new ribbon will appear in Microsoft Office

A new ribbon will appear in Microsoft Office

2) I then found the Configure button and chose Add Places…:

Add New Places

Add New Places

In Windows Explorer you would have done this by right clicking on the new Team Places icon which is located beneath the list of all your disks and network drives:

Add Places in Explorer

Add Places in Explorer

3) The following screen appears:

Logon screen

Logon screen

4) Now, this is where we do the trick. Instead of entering the address of a Quickr server, you enter the address of your IBM Connections server. Trust me, it will work! Then it’s time to choose your Authentication type. You do that in the pull down menu. In our company we use Integrated Windows Authentication, so I chose that (this means that our users only have to log on to Windows, they don’t have to log on to IBM Notes, IBM Sametime or any plugins). If your company doesn’t have this you choose Basic enter your User ID and Password. Hit Next.

5) On the next screen, all libraries that you have access to in IBM Connections will be listed. They will not be sorted by community, however, so I always instruct my users to include the community name in the name of the library:

List of libraries

List of libraries

6) Then you just check the libraries you want access to and hit Finish. They are now accessible directly from all the programs where you will be using the plugin. If you want to add or remove places later, you just choose Add New Places again and add or remove to your heart’s delight.

But there’s one more thing you need to do before you can use this 100% seamlessly. Open up your IBM Connections site in your web browser. Then navigate to a community containing one of the libraries you just chose. Open the library and scroll to the very bottom of it. You will need to activate that the Quickr plugin should be allowed to check in and out documents from the library:

Here the plugin is activated

Here the plugin is activated

If it looks like it does above everything works just fine. If not, the link to the right of Subscribe to this library will tell you that you need to activate it. To do so, you click on that link and confirm your choice in any pop up windows that might appear. When it looks like it does above everything is fine.

Another way to check if this is ok is to open up a file in the library. If the button the left says Download, it’s not ok:

Only a Download button is showing

Only a Download button is showing

If the button to the left says Edit, everything is hunky dory:

The file can be checked out

The file can be checked out

If you click on Edit the document will be checked out, downloaded and opened in the correct program. You can now edit the file. Every time you save, it will be saved directly into the library. You can also check the file in from the program you are editing the file in.

PS! You need to have at least write access to the library. If you only have reader’s access, you will naturally not be allowed to check out or check in files.

I hope this was useful for you, and that you now will be able to work directly with files in libraries, until IBM starts supporting libraries in the regular Files plugin.

 

IBM has launched IBM Connections 4.5.1. To promote how you can work better with the product, they have created a demo which quite brilliantly demonstrates how you can work much more effectively in your organisation instead of relying on just email.

Via blogs, where users can come up with suggestions and ideas that can be voted on, document review processes, chat and status updates, you can work in a way that is much more user friendly, immediate and more meaningful than what you do via other more traditional tools.

Check out the demo in the video below. Note that you can click on the video to watch it in full screen mode. The video is in HD quality, so that you can see all the details.

Marvel's Thor

The PWC conference hall certainly had decorations to my liking. How did they know?!?!

The Norwegian IBM user group meeting took place in Oslo Monday October 14th. For the first time I did a presentation, (yay!) but I will give a short report about the entire meeting here.

The meeting took place in the brand new PricewaterhouseCoopers’ building in Bjørvika in Oslo. The auditorium had certainly been decorated to my liking.

IBM Sametime 9

Bo Holteman, Unified Communication & Collaboration Specialist IBM Collaboration Solutions – Europe (boy, his business card must be long), presented the new Sametime package.

In short the higlight can be summed up like this:

  • No more licenses when connecting external users to the system!
  • The licensing model is simplified. There’s now three models: Sametime Communicate, Sametime Conference and Sametime Complete, where you can get an additional module for Sametime Unified Telephony.
  • If you have a standard Sametime license today you will be able to get Sametime Complete, which contains everything of the already existing Sametime Standard, Sametime Advanced and Sametime Unified Telephony Lite
  • The menus have been simplified to reduce the number of clicks
  • In video conferences all video images are showing, instead of like it is today where only the active speaker is shown
  • Scaleable Video Quality: No more lagging. The client tells the server how much bandwidth it will need
  • Maximum 6 video feeds at any one time, but hundreds of people can take part in a meeting
  • You can now run a presentation from a Community in Connections.
  • Easier to integrate chat solutions on web pages, this makes it easier to create chat solutions for customers and agents
  • IBM will come to your company and hold a 4 hour free workshop on how to upgrade

So what’s the catch? Well, this:

  • The server setup is even more complex than before! You’d think this would be impossible, but I’m not kidding.
  • In addition. the SVC makes it necessary for you to have two more servers! AND: THEY HAVE TO RUN LINUX!
  • The video conference solution for pads and cell phones is not ready yet, but will be released sometime during Q4
  • There are currently no plans for integration with Files in IBM Connections

Bo gave a good demo on both a PC and on mobile devices to demonstrate the functionality, and I’ll give Sametime 9 this: It really does work and looks great!

Download the presentation (in Danish)

Geno does social business for a better life

Geno is owned by ca 10 500 Norwegian farmers. Their main task is breeding and developing the NRF-cow (Norwegian red cow). Tore Søgård, IT manager at Geno, and Erik Borse from Item Consulting gave a great presentation on how to introduce IBM Connections into your organisation.

This was very useful for me, since I’m in charge of the training and I have the responsibility of introducing our users to the product. I got a lot of great input for our own approach to this, as well as a confirmation that we are on the right track.

Also: Item is our new partner on our IBM Social Collaboration tools, and it seems that we are in good hands. I did an entire blog posting on my internal IBM Connections blog at work on this presentation alone.

Download the presentation (in Norwegian)

Know Your Notes Client

Notes education

Remember to train your users in the use of IBM Notes!

Now it was my turn. I gave an hour long pep talk about all the cool features of the IBM Notes client, as well as how one should go about training ones users. My point is that a lot of people hate the Notes Client because it’s either badly administrated, or that people have no training using it (and sometimes it’s a combination of these two.) If someone put you in front of a complicated CAD program, or gave you Photoshop, and just said: “Get to work,” you wouldn’t be very productive.

I also think a lot of companies sin when it comes to Microsoft Office and Outlook as well. There are tons of hidden features in those products that would enhance your users productivity if they were just told about them. Train your users!

My presentation, was very well received, and people told me that they had both learned new features after having been Notes users for years, as well as been give ideas on how to train their users better. This reception made me very happy. Not least that a lot of people liked the idea of doing what I do at my company: A weekly Notes tip blog posting.

And thanks to Mat Newman for the inspiration to do this.

Download the presentation (Party Norwegian, but all screen captures and menu choices in English, so you should have no problem following it even if you’re not Norwegian)

The Euroka Moment: The Knowledge You Need to Understand Xpages

Paul Withers, IBM Champion and OpenNTF Director, now gave a talk on the underlying JSF framework of Xpages. Really insightful and good.

Download the presentation (in English)

The OpenNTF Domino API: Making Domino Work the Way You Want

This is a new community drive API that really simplifies how you use Java in your applications. A real eye opener for more than one developer, I think.

Download the presentation (in English)

Aftermath

After this IBM treated us to dinner and Paul Withers and I struck up a chord and sat talking during dinner, and continued on the train to the airport. We also took in a cup of coffee (hot chocolate for me) before our planes took off. Paul is a great guy and I think OpenNTF is in good hands.

As I left for my gate I realised that I had been sweating like all hell for a few hours, but everyone had been telling me it was cold.  On the plane in the seat next to me, was a nurse. She cast one glance at me and said: “You got a fever!” Then she told the stewardess she would take care of me during the flight. Nurses are heroes!

IBM Connections is a social software tool running in your web browser. Think of Facebook with profiles, groups, pages, likes and comment fields. Then add files and forums and you have a pretty powerful social tool for doing business much more effectively. Via tagging it’s much easier to find, share and discuss files and information, than on intranets or file shares and network drives. Intranets are usually only used for one way information and with network drives you either search for hours on end for a file until finally someone must tell you what drive and folder the file you’re looking for is located. If the other person can remember it, that is…

When working with IBM Connections, as I do in my job, it would still be very impractical if I only could work with files by downloading them in the web browser before I could open them and work with them. Therefore IBM has developed plugins that you can use either from Windows Explorer, Microsoft Office, Open Office, Outlook or IBM Notes.

The Explorer and Office plugin is especially useful and the one I use most. When installed you get an icon on the desktop:

Connections desktop icon

This is the desktop icon for IBM Connections

 

 

 

 

You also get an IBM Connections icon on the taskbar and in Windows Explorer:

IBM Connections in Explorer

IBM Connections in Explorer

 

 

 

 

 

 

 

 

 

 

 

 

This  gives you direct access to either your own files, files in communities you are a member of, files others have shared with you and so on.

There’s also a ribbon in Microsoft Office:

IBMConnectionsRibbon

IBM Connections Ribbon in Office

However, in several companies they decide to rename IBM Connections to something that reflects the company name or something that reflects the goal of the tool. In my company we renamed IBM Connections to bConnect. This means Brunvoll Connect and it’s to symbolise that this will help us be better connected.

When I’m training my users, I’ve discovered that the fact that I have to use the terms bConnect and IBM Connections interchangeably is a major source of confusion for the users. IBM Connections in the Office ribbon or Explorer doesn’t mean a thing to them, whereas bConnect does.

With the latest release of the Connections plugin I can now rebrand it to fit my own needs. So here’s the desktop icon:

bConnect Desktop Icon

bConnect Desktop Icon (Yes, I do have Star Wars background)

Here’s the taskbar icon:

bConnect Taskbar

The bConnect Taskbar icon

Here’s how it looks in Windows Explorer:

bConnect Explorer

bConnect Explorer

Here’s how the ribbon in Microsoft Office looks:

bConnect Office ribbon

No more confusion. Everybody knows what bConnect is

And here’s how the Save & Send selection looks in the File menu in Office:

bConnect Send To in Office

bConnect Send To in Office. Complete with our own logo. Pretty cool, eh?

So how did I do this? This is where it gets a bit tricky. You have to do some changes in the Windows registry. My suggestion is to get your Windows administrators to do this so that they can push this out to all users, instead of every user having to do it by themselves.

This is easily done via Microsoft System Centre Manager. The registry settings will be pointing to the icons you’re using, so these images will also need to be distributed. The best thing would be to put them locally on the computer when the plugin is installed, via an installation package created by your administrators.

IBM has published a recipe on how to do these changes manually in their wiki for the plugin. However, if you want a peak at the what the registry settings should be, here’s how I did it in 64 bits Windows 7:

I first went to the start menu and in the search field I wrote regedit:

regedit

I then hit Enter and in the regedit tree I navigated to the node HKEY_LOCAL_MACHINE -> SOFTWARE -> Wow6432Node -> IBM -> Social Connectors -> Branding

In my case Branding didn’t already exist so I right clicked on Social Connectors and chose New -> Key

Regedit key

How to add a new key

I now wrote Branding and hit Enter. After it was created I right clicked  on it and chose New -> String value. I gave it the value Main Title and hit Enter. After it was created I right clicked on it and chose Modify:

Regedit value

Choose Modify and then write the name you want to replace IBM Connections with

The point here was to replace IBM Connections with my own title, so in my case I wrote bConnect.

When I’d  done this I right clicked on Branding and chose New -> Key. I repeated this three times and gave the new keys the following names: Monitor, Office and ShellExt.

When this was done I created a new String Value under Monitor called System Tray Idle. When I modified it I filled it with the complete file path to an ico file that is 16 x 16 pixels. This is the icon that will be displayed on the taskbar when the plugin is idle.

I now moved on to Office and created a new String Value and called it Backstage SendTo Image. After choosing Modify I gave it the file path to a 32 x 32 pixels bmp file. This is the icon that will show up under File -> Save & Send menu in Office.

Finally I created a new String Value under ShellExt, called it ContextMenu Image and gave it the file path to a 13 x 13 ico file. This is the icon that will show up in the context menu that appears when right clicking on a file.

However, I wasn’t done yet. To change the desktop and Explorer icons, not to mention the title from IBM Connections to bConnect, I also had to navigate to the node HKEY_CLASSES_ROOT\CLSID\{21034BDC-B57E-400b-A5D5-2B1E98502805} in regedit.

Here I right clicked and chose Modify first on Default and then on InfoTip. If any of them don’t exist, create them. The process is described in detail above. I gave both the value bConnect when I modified them.

In my case Default Icon was already listed under {21034BDC-B57E-400b-A5D5-2B1E98502805} but if it doesn’t exist, you create it as described above. I modified the default entry and gave it the path to a 256 x 256 pixels ico file.

And there I had it. Everything was now branded, both in title and with our company logo. And hopefully my users will be happier and less confused. As long as I remember to only say bConnect, and not IBM Connections

Tal

June 30th, 2013 | Posted by elfworld in Photography - (0 Comments)
Tal by Elfworld
Tal, a photo by Elfworld on Flickr.

The third of the three photos I sold to the jazz suite, one of the new rooms at the waterfront hotel Molde fjordstuer

Tal Wilkenfeld was the highlight of the Herbie Hancock concert in 2011. In her early twenties, and she’s already high in demand as a touring and session musician.

Leonard Cohen

June 20th, 2013 | Posted by elfworld in Photography | Uncategorized - (0 Comments)
Leonard Cohen by Elfworld
Leonard Cohen, a photo by Elfworld on Flickr.

As I mentioned yesterday, I sold three photos to the local hotel Molde Fjordstuer, meant for one of their newly built rooms. Namely, their jazz suite.

This is the second of the tree photos.

Leonard Cohen during Molde International Jazz Festival 2009. It’s one of the things I like about the jazz festival. You get to shoot old legends.